All our packing material is recycled and plastic-free: we use cardboard boxes sealed with paper tape and filled with recycled paper and cardboard strips to protect the contents.
SHIPPING COSTS AND DELIVERY
Loliettoo ships to Italy and Europe (Austria, Belgium, Denmark, France, Germany, Luxembourg, Holland, Romania, Spain, Sweden) with its reliable Express Courier. To ship to other countries, please contact us - coccoon@loliettoo.it - and we will do our best to reach you everywhere in the world.
The Client or the addressee receives from the Courier notifications via e-mail and SMS with all the information about the tracking code and updates to follow the shipment till delivery.
Shipping costs are not included in the product price, but are shown and calculated once the purchase order is completed, before payment.
For deliveries in Italy, shipping costs are:
€ 6,99 for orders up to € 29,99
€ 4,99 for orders from € 30 to € 59,99
Free for orders over € 60
The shipment is processed in 24/48 hours after the payment is received by Loliettoo. Delivery is made by the Express Courier in 24/48 hours after dispatch (delivery time may vary for some areas and islands).
For deliveries in Europe (Austria, Belgium, Denmark, France, Germany, Luxembourg, Holland, Romania, Spain, Sweden), shipping costs are:
€ 15,00 for orders up to € 39,99
€ 10,00 for orders over € 40
The shipment is processed in 24/48 hours after the payment is received by Loliettoo. Delivery is made by the Express Courier in 2/6 days after dispatch.
It is recommended to add a destination address where there is always someone to receive the delivery. If the addressee will be absent for the first delivery, there will be a notification by the Courier. A second try will happen the next working day and, if the addressee will be absent again, the Courier Customer Service will contact the person on the same day after 18.30, to organize the third try for the next working day. In order to guarantee all these steps, it is mandatory to add the addressee's telephone number during the online purchase. If the phone contact won't work or if the addressee will be absent for the fourth time, the order will be stored by the Courier till new notifications from the Client who will be responsible for the storage costs and for a new delivery.
If the destination address is wrong, Loliettoo won't be responsible for the missed delivery and the Client shall agree with Loliettoo and pay for a new delivery.
If the order is missed or damaged, the addressee must sign the consignment note specifying the issue (i.g. wet items, broken packages, opened products etc...) and must send a written notification to Loliettoo by 4 days after delivery. Only this way Loliettoo will be able to ask for a reimbursement to the Courier