TERMS AND CONDITIONS

GENERAL CONDITIONS OF ONLINE SALE

These terms and conditions apply exclusively between Loliettooil Srl, with registered office at Via San Martino 52 - 56125 Pisa (PI), REA PI - 187597, VAT number 02183300504, hereinafter referred to as "Loliettoo," and any person making online purchases on the website www.coccoon.it, hereinafter referred to as the "CUSTOMER." These terms and conditions may be subject to change; the date of their publication on the website is equivalent to the effective date.

These conditions govern purchases made on the website www.coccoon.it, in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and Legislative Decree 70/2003 on e-commerce.

ARTICLE 1 - OBJECT OF THE CONTRACT

Under these general terms and conditions of sale, Loliettoo sells and the CUSTOMER purchases remotely the tangible personal property listed and offered for sale on the website www.coccoon.it. The contract is concluded exclusively online, when the CUSTOMER accesses www.coccoon.it and places a purchase order according to the procedure provided by the website itself.

The CUSTOMER undertakes to read these general conditions of sale, in particular the pre-contractual information provided by Loliettoo, before confirming their order, and to accept them by ticking the indicated box.

In the order confirmation email, the CUSTOMER will also receive a link to download and archive a copy of these general conditions of sale, as required by art. 51, paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

ARTICLE 2 - PRE-CONTRACTUAL INFORMATION FOR THE CONSUMER - ART. 49 OF LEGISLATIVE DECREE 206/2005

Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in the individual product sheets at the time of selection by the CUSTOMER.

Before validating the order with “payment obligation”, the CUSTOMER is informed of:

- total price of the goods including taxes, with details of shipping costs and any other costs;

- payment method;

- the deadline by which Loliettoo undertakes to deliver the goods;

- the conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the standard withdrawal form referred to in Annex I, Part B of Legislative Decree 21/2014;

- information that the CUSTOMER will have to bear the cost of returning the goods in the event of withdrawal;

- existence of the legal guarantee of conformity for the purchased goods; - after-sales assistance conditions and commercial guarantees provided by Loliettoo.

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to Loliettoo, the geographic address, email address, information which is also reported below:

Loliettooil Srl

Via San Martino 52

56125 Pisa (PI)

loliettooil@pec.it

ARTICLE 3 - CONCLUSION AND EFFECTIVENESS OF THE CONTRACT

The sales contract is considered concluded when Loliettoo sends the CUSTOMER an order confirmation email. The email contains the CUSTOMER's information and order number, the price of the purchased goods, shipping costs, the delivery address to which the goods will be sent, and a link to print and store a copy of these terms and conditions.

The CUSTOMER undertakes to verify the accuracy of the personal data contained in the above email and to promptly communicate to Loliettoo any corrections/modifications to be made.

Loliettoo strives to describe and present the items sold on the site as accurately as possible. However, some errors, inaccuracies, or small differences between the product depicted on the site and the actual product may occur. Furthermore, the photographs of the products presented on www.coccoon.it do not constitute a contractual element, as they are intended for illustrative purposes only.

Loliettoo undertakes to deliver the goods within 30 days from the date Loliettoo sends the order confirmation email to the CUSTOMER.

ARTICLE 4 - PRODUCT AVAILABILITY

Product availability refers to actual availability at the time the CUSTOMER places the order. However, this availability should be considered purely indicative because:

- the products could be sold to other CUSTOMERS before the order is confirmed, due to the simultaneous presence of multiple users on the site,

- a computer glitch could occur that makes a product available for purchase when it is not actually available.

Even after Loliettoo sends the order confirmation email, there may be cases of partial or total unavailability of the merchandise. In this case, the order will be automatically corrected by eliminating the unavailable product(s), and the CUSTOMER will be immediately notified via email. This email will also inform the CUSTOMER of the methods and timeframe for refunding any amounts paid.

ARTICLE 5 - PAYMENT METHODS

All payments by the CUSTOMER may only be made by credit card using the Shopify Payments payment method active on the website www.coccoon.it or by bank transfer.

Communications relating to the payment and the data communicated by the CUSTOMER when this is made take place on special protected lines.

ARTICLE 6 - PRICES

All product prices listed on the www.coccoon.it website are expressed in Euros and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated at the end of the purchase process before payment is made.

The CUSTOMER accepts Loliettoo's right to modify its prices at any time, however the goods will be sold based on the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by Loliettoo to the CUSTOMER.

ARTICLE 7 - RIGHT OF WITHDRAWAL

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

In the event of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Loliettoo his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Loliettooil Srl, Via Cavour 4, 15060 Voltaggio-AL.

The goods must be returned intact, in their original packaging. Without prejudice to the right to verify compliance with the above, Loliettoo will refund the cost of the returned products within a maximum of 14 days.

As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Loliettoo may withhold reimbursement until receipt of the goods or until the CUSTOMER has demonstrated that they have returned the goods to Loliettoo.

Loliettoo will refund the purchase using the same payment method chosen by the CUSTOMER during the purchase process.

ARTICLE 8 - SHIPPING COSTS AND DELIVERY METHODS

Loliettoo delivers to Italy and Europe through its trusted couriers.

Shipping costs are not included in the purchase price, but are indicated and calculated at the end of the purchase process before payment is made.

For deliveries to Italy , shipping costs are:

€ 6.99 for orders up to €29.99
€4.99 for orders from €30 to €59.99
Free for orders over €60

Orders are shipped within 24-48 hours of Loliettoo receiving payment. Delivery is made by courier within 24-48 hours (delivery times for some remote locations and smaller islands may be longer).

For deliveries In Europe , shipping costs are:

€15.00 for orders up to €39.99
€10.00 for orders over €40

Orders are shipped within 24-48 hours of Loliettoo receiving payment. Delivery is made by courier within 2-6 days.

It is advisable to provide an address where someone will always be present at the time of delivery. If the recipient in Italy is absent during the first delivery attempt, they will receive a notification from the courier. A second delivery attempt will be made the following business day, and if the recipient is again absent, they will be contacted that evening, after 6:30 PM, by the courier's customer service team to schedule a third delivery for the following business day. To ensure all these steps are successful, the recipient's phone number must be included when ordering. If contact by phone is not possible, or if the recipient is persistently absent, the order will be held at the courier's warehouse (at the CUSTOMER's expense), and the CUSTOMER will need to arrange a new delivery with Loliettoo at their expense.

In the event of an incorrect address being indicated during the order, Loliettoo will not be responsible for the failed delivery and the CUSTOMER will have to arrange a new delivery with Loliettoo at his/her own expense.

In the event of loss or damage to the order, the recipient must sign the paper or electronic waybill with a specific reservation (e.g., wet package, broken package, open package, etc.) and send Loliettoo a written complaint within 4 days of delivery. Only then will Loliettoo be able to request a refund from the courier.

ARTICLE 9 - RETURNS AND REFUNDS

The goods must be returned to Loliettooil Srl, Via Cavour 4, 15060 Voltaggio-AL.

Loliettoo will refund the purchase using the same payment method chosen by the CUSTOMER during the purchase process.

ARTICLE 10 - RESPONSIBILITY

Loliettoo assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances, including those resulting from internet malfunctions or disruptions, in the event that it is unable to fulfill the order within the timeframes stipulated in the contract.

ARTICLE 11 - ACCESS TO THE SITE

The CUSTOMER has the right to access the site for browsing and making purchases. Any other use, particularly commercial, of the site or its content is not permitted. All elements of this site, whether audio or visual, and the related technology used remain the property of Loliettoo and are protected by intellectual property rights.

ARTICLE 12 - COOKIES

The website www.coccoon.it uses "cookies." Cookies are small text files that websites visited by the CUSTOMER send to their terminal (usually the browser), where they are stored before being retransmitted to the same websites upon the same user's next visit. Various types of cookies are used, depending on their purpose and purpose.

While browsing a website, the CUSTOMER may also receive cookies on their terminal that are sent from different websites or web servers (so-called "third parties"), which may contain certain elements (such as, for example, images, maps, sounds, specific links to pages on other domains) present on the website they are visiting. Two main categories are identified: "technical" cookies and "profiling" cookies.

a) Technical cookies

These are used for the sole purpose of "carrying out the transmission of a communication over an electronic communications network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service" (Article 122, paragraph 1, of the Personal Data Protection Code). They are not used for any other purposes and are typically installed directly by the website owner or operator. They can be divided into navigation or session cookies, which ensure normal navigation and use of the website (allowing, for example, a purchase or authentication to access restricted areas); analytics cookies, which are similar to technical cookies when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the site; and functionality cookies, which allow the user to navigate based on a set of selected criteria (for example, language, products selected for purchase) in order to improve the service provided.

The installation of these cookies does not require the prior consent of users, while the obligation to provide information pursuant to Article 13 of the Personal Data Protection Code remains in place. If the site manager uses only such devices, he or she may provide this information in the manner he or she deems most appropriate.

b) Profiling cookies

Profiling cookies are designed to create user profiles and are used to send advertising messages in line with the preferences expressed by the user while browsing online. European and Italian legislation requires that users be adequately informed about their use and express their valid consent.

Article 122 of the Code refers to these, stating that "the storage of information in the terminal equipment of a contractor or user, or access to information already stored, is permitted only if the contractor or user has given their consent after being informed according to the simplified procedures referred to in Article 13, paragraph 3." (Article 122, paragraph 1, of the Personal Data Protection Code).

Our cookies allow us, for example, to:

- store the preferences entered;

- analyze the use of the services and contents provided to optimize the browsing experience and the services offered

c) Third-party cookies for marketing/retargeting

Third-party cookies are used by third-party companies and allow users to view advertising banners on other affiliated websites, displaying the latest products viewed on www.coccoon.it. Furthermore, while browsing www.coccoon.it, these cookies are used to display products that may interest you and are similar to those previously viewed.

How to disable cookies?

Most browsers (Internet Explorer, Firefox, Chrome, etc.) are configured to accept cookies. Cookies stored on your device's hard drive can be deleted, and you can also disable cookies by following the instructions provided by the major browsers.

ARTICLE 13 - INTEGRALITY

These General Conditions of Sale constitute the entirety of the clauses that comprise them. If one or more provisions of these General Conditions of Sale are held to be invalid or declared as such pursuant to law, regulation, or following a decision by a court having jurisdiction, the other provisions will remain in full force and effect.

ARTICLE 14 - APPLICABLE LAW AND JURISDICTION

These General Conditions of Sale are subject to Italian law.

Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located within the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr

General conditions of sale updated on January 31, 2023.

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